Insurance companies, along with the agents or brokers who sell personal, auto and commercial insurance, are committed to safeguarding your rights when you shop for insurance and when you submit a claim following a loss. Your rights include the right to be informed fully, to be treated fairly, to timely complaint resolution, and to privacy. These rights are grounded in the contract between you and your insurer and the insurance laws of your province. With rights, however, come responsibilities including, for example, the expectation that you will provide complete and accurate information to your insurer. Your policy outlines other important responsibilities. Insurers and their distribution networks, and governments also have important roles to play in ensuring that your rights are protected.
Revised: December 20, 2023
You can expect to access clear information about your policy, your coverage and the claims settlement process. You have the right to an easy-to‐understand explanation of how insurance works and how it will meet your needs. You also have a right to know how insurers calculate price based on relevant facts.
You have the right to ask who is providing compensation to your Agent or Broker for the sale of your insurance. Your Agent or Broker will provide information detailing for you how he or she is paid, by whom and in what ways.
Insurance companies will disclose their compensation arrangements with their distribution networks.
To safeguard your right to purchase appropriate coverage at a competitive price, you should ask questions about your policy so that you understand what it covers and what your obligations are under it. You can access information through brochures and websites, as well as through one‐on-one meetings with your agent or broker. You have the option to shop the marketplace for the combination of coverages and service levels that best suits your insurance needs. To maintain your protection against loss, you must promptly inform Axiom Mutual, your Agent or Broker of any change in your circumstances.
Insurance companies, their Agents and Brokers are committed to high standards of customer service. If you have a complaint about the service you have received, you have a right to access your company’s complaint resolution process. Your insurer, your Agent or Broker can provide you with information about how you can ensure that your complaint is heard and promptly handled.
You should always enter into the dispute resolution process in good faith, provide required information in a timely manner, and remain open to recommendations made by independent observers as part of that process.
You have the right to deal with Axiom Mutual’s insurance professionals who exhibit a high ethical standard, which includes acting with honesty, integrity, fairness and skill. Agents and Brokers must exhibit extensive knowledge of the product, its coverages and its limitations in order to best serve you. These standards are outlined in A Consumer’s Guide to Property and Casualty Insurance Transactions, supported by members of the Insurance Brokers Association of Canada.
Because it is important for you to disclose any and all information required by Axiom Mutual to provide the insurance coverage that best suits you, you have the right to know that your information will be used for the purpose set out in the privacy statement made available to you by your Agent, Broker or Axiom Mutual. This information will not be disclosed to anyone except as permitted by law. You should know that insurers are subject to Canada’s privacy laws.
Axiom Mutual Insurance Company’s mission – To provide Members with peace of mind – properly insured. This begins and ends with you, the Member. We aim to understand and anticipate your insurance needs and build long lasting relationships with you.
The following information is provided in keeping with our ongoing process of full disclosure and transparency.
Axiom Mutual Insurance Company distributes insurance products through our exclusive Sales Advisors who may be employees of the Company, or independent insurance Brokers. Our Sales Advisors only represent Axiom Mutual, while our Brokers may represent several insurance companies.
Our Advisor/Broker agreements require that your Advisor/Broker exercise the utmost diligence, honesty and good faith in the performance of their duties so that they can provide you with the expert advice, choice and service you require.
We compensate our Advisors and Brokers in two ways: firstly, we pay them a commission which is a fixed percentage of the premium you pay. Secondly, Advisors and Brokers may earn a contingent profit commission which gives recognition to those Advisors and Brokers who help us to write profitable business. Contingent commissions are not guaranteed and are based on the profitability of the business submitted. If earned, the contingent commission is paid annually. We also have Advisors who are compensated by salary.
Our Members are the owners of Axiom Mutual Insurance Company and Axiom’s priority is to meet your expectations and obligations for insurance protection in the product lines we offer: auto, residential, farm and commercial. Our support of Advisors and Brokers allows them to give the personal service you expect.
Axiom Mutual Insurance Company does not offer any other form of compensation, remuneration or loans, nor does it hold any equity in any brokerage that distributes our insurance products.